Shipping Policy

Last Updated: October 15, 2026

At CYPHERA, we aim to make our shipping terms clear and easy to understand. This Shipping Policy explains where we ship, how shipping fees are calculated, and what to expect regarding order processing and delivery.

1. Shipping Destinations

CYPHERA currently ships to the 48 contiguous United States and the District of Columbia (Washington, D.C.).

We do not currently ship to Alaska, Hawaii, U.S. territories and outlying islands, or military and diplomatic mailing addresses.

Please review the excluded destinations listed below before placing your order. Orders must have a complete and valid shipping address within our supported delivery area.

Excluded U.S. States

• Alaska (AK)

• Hawaii (HI)

Excluded U.S. Territories and Insular Areas

• Puerto Rico (PR)

• Guam (GU)

• U.S. Virgin Islands (VI)

• American Samoa (AS)

• Northern Mariana Islands (MP)

• U.S. Minor Outlying Islands

Excluded Military and Diplomatic Mailing Addresses

• APO addresses

• FPO addresses

• DPO addresses

Shipping is available only to the 48 contiguous United States and the District of Columbia. We cannot guarantee fulfillment for orders with addresses outside this area.

2. Order Cutoff Time

Our daily order cutoff time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders placed before 5:00 PM ET on a business day will enter the order processing queue for that business day. Orders placed after 5:00 PM ET, on weekends, or on applicable public holidays will enter the processing queue on the next business day.

The cutoff time determines when an order enters processing. It does not guarantee that an order will ship on the same day.

3. Order Processing Time

Please allow 1–3 business days for order processing before shipment.

Business days are Monday through Friday, excluding applicable public holidays. Order processing time is separate from shipping transit time.

Processing may take longer if an order requires additional information or verification. If we identify an issue that may affect your order, we will use the contact information provided with your order when reasonably necessary.

If you have questions about processing, please contact us at service@cyphera.shop.

4. Standard Shipping Time

Our estimated standard shipping transit time is 3–7 business days after an order has shipped.

This estimate covers shipping transit time only and does not include order processing time.

The estimated total time from order placement to delivery is generally 4–10 business days, depending on when the order is placed and whether any delays occur.

Delivery estimates are not guaranteed. Actual delivery times may be affected by carrier operations, weather conditions, public holidays, address issues, or other circumstances beyond our control.

5. Shipping Fees

We offer the following standard shipping rates for eligible destinations within the 48 contiguous United States and the District of Columbia:

• Orders of $55.00 or more: Free standard shipping.

• Orders below $55.00: $4.99 standard shipping fee.

The merchandise subtotal after applicable discounts and before taxes determines whether an order qualifies for free shipping. Shipping charges, taxes, and other fees do not count toward the $55.00 merchandise threshold.

Any applicable shipping charge will be displayed at checkout before you complete your purchase.

Free standard shipping applies only to eligible orders shipped to supported destinations. If your merchandise subtotal is below $55.00, the $4.99 standard shipping fee applies.

6. Order Confirmation and Shipping Updates

After placing an order, please review your order confirmation to make sure your shipping address and order details are correct.

If tracking information is available for your shipment, it will be provided when available. Tracking information may take time to show updates after a package enters the carrier's system.

If you have questions about your order or delivery status, please contact us and include your order number.

7. Shipping Delays

We make shipping estimates available to help customers plan, but delivery may occasionally take longer than expected because of carrier delays, severe weather, public holidays, incorrect address information, or other unexpected circumstances.

If your order has not arrived within the estimated delivery window, please contact us at service@cyphera.shop with your order number. We will review the information available and assist you as reasonably possible.

We cannot guarantee a specific delivery date or control delays that occur after a package has been transferred to a shipping carrier.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at service@cyphera.shop. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Orders with addresses outside our supported shipping area may not be eligible for fulfillment.

9. Lost, Delayed, or Damaged Packages

If your package appears to be lost, is significantly delayed, or arrives damaged, please contact us at service@cyphera.shop.

Please provide your order number and a description of the issue. If an item or package arrives damaged, retain the packaging and any relevant photographs to help us review the issue.

We will review the information available and explain any applicable next steps based on the circumstances. Any refund, replacement, or other resolution will be handled in accordance with our applicable store policies and legal obligations.

10. Contact Information

For questions about shipping, order processing, or delivery, please contact us using the information below.

Business Name: CYPHERT GEWG INC
Brand Name: CYPHERA
Business Address: 108 S Water St, Kittanning, PA 16201, United States
Email: service@cyphera.shop
Phone: +1 724-220-8347
Customer Service Hours: Monday–Friday, 10:00 AM–6:00 PM Eastern Time (ET)

Customer service hours refer to our regular business hours. We will review inquiries and respond as soon as reasonably possible.

11. Changes to This Shipping Policy

We may update this Shipping Policy when necessary to reflect changes to our shipping arrangements or business operations. Updates will be posted on this page with a revised “Last Updated” date.

Please review this page periodically for the latest shipping information.