Privacy policy

Privacy Policy

Last Updated: October 15, 2026

CYPHERA is operated by CYPHERT GEWG INC (“CYPHERA,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit cyphera.shop, make a purchase, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy, subject to applicable law.

1. Personal Information We Collect

The types of information we collect depend on how you interact with our website and services.

Information you provide directly

When you place an order, contact customer service, or otherwise communicate with us, we may collect:

Name
Billing and shipping addresses
Email address
Phone number, if provided
Order details and purchase history
Information you include in messages to our customer service team

Order and payment information

When you make a purchase, information related to your transaction may be processed by our e-commerce platform and payment service providers. We may receive order confirmations, payment status, transaction references, and related billing information.

Your payment card details are generally processed by the applicable payment provider. We do not intentionally store full payment card numbers or security codes on our own systems.

Device and usage information

When you visit our website, certain information may be collected automatically, depending on the technologies enabled on our store. This may include:

IP address
Browser type and device information
Operating system
Pages viewed and interactions with our website
Referring website or source
Approximate location inferred from your IP address
Cookies and similar tracking technologies

2. How We Use Personal Information

We may use personal information to:

Process, confirm, fulfill, ship, and manage your orders
Process payments, returns, refunds, and customer service requests
Communicate with you about purchases, delivery, or inquiries
Maintain, operate, and improve our website and shopping experience
Detect, investigate, and help prevent fraud, unauthorized transactions, and other misuse
Maintain business records and comply with applicable legal obligations
Send promotional emails or other marketing communications where permitted by law and, when required, with your consent

You may unsubscribe from marketing emails by using the unsubscribe link included in the message. Even if you opt out of marketing, we may still send non-promotional messages relating to your orders or other necessary service matters.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and, where enabled, measure advertising performance.

Some cookies are necessary for shopping cart, checkout, security, and other core website functions. Other cookies or tracking technologies may depend on the analytics, advertising, or marketing tools enabled on our store.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by applicable law, we will provide appropriate consent or preference options for non-essential cookies and tracking technologies.

4. How We Share Personal Information

We do not sell personal information for money. We may disclose personal information to third parties when reasonably necessary to operate our business, including:

Shopify and e-commerce service providers: To host and operate our online store and support checkout and order management.
Payment providers: To process payments and help prevent fraudulent transactions.
Shipping and fulfillment providers: To deliver orders and provide shipping updates.
Website analytics and marketing providers: To understand website activity or measure marketing performance, where these tools are enabled.
Customer service and communications providers: To respond to inquiries and communicate with customers.
Professional advisers and authorities: When necessary for legal compliance, protection of rights, or the establishment or defense of legal claims.

Third-party providers may process information under their own privacy policies and terms. Where required by law, we will obtain consent or provide choices before sharing information for certain advertising or other purposes.

Some disclosures to advertising or analytics partners may be considered “sharing” or “selling” under certain U.S. state privacy laws, even if no money changes hands. Where applicable, we will honor legally required opt-out rights.

5. Shopify and Third-Party Services

Our online store is hosted by Shopify. Information collected through our store may be processed by Shopify and its service providers to support store functionality, checkout, payment processing, security, and related services.

Your use of payment services, social media links, or other third-party websites may also be subject to the privacy policies of those providers. We encourage you to review their privacy policies before providing information directly to them.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer reasonably necessary and no legal obligation requires its retention, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Obtain a copy of certain information in a portable format
Opt out of certain targeted advertising, sales, or sharing of personal information, where applicable
Withdraw consent where processing is based on consent
Appeal a decision we make regarding a privacy request, where required by law
Not be discriminated against for exercising applicable privacy rights

To submit a privacy request, contact us using the information in the “Contact Us” section below. We may need to verify your identity before processing your request. We will respond within the time required by applicable law.

If you are an authorized agent submitting a request on behalf of another person, we may request evidence of your authority and additional information needed to verify the request.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

10. International Visitors

Our business and website services may involve processing information in the United States and other locations where our service providers operate. Privacy protections in those locations may differ from those in your jurisdiction. Where required, we will take appropriate measures for such processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website technologies, service providers, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.