Return & Refund Policy

Last Updated: October 15, 2026

At CYPHERA, we want you to feel comfortable shopping with us. If your purchase does not work out as expected, please review the following Return & Refund Policy for information about eligibility, return instructions, refunds, and how we handle items that arrive damaged or incorrect.

1. Return Window

You may request a return within 30 calendar days of the delivery date.

To help us process your request smoothly, please contact us within this period and wait for return instructions before sending an item back.

Items must meet the eligibility requirements outlined below. This policy does not limit any rights you may have under applicable law.

2. Return Eligibility and Item Condition

To be eligible for a standard return, an item must meet the following conditions:

• Unused and unworn: The item must not have been worn, used, altered, or damaged after delivery.

• Original condition: The item must be returned in the condition in which it was received, allowing for reasonable inspection.

• Original packaging: Please include the original packaging, product box, pouch, and any accessories or components supplied with the item, where available.

• Proof of purchase: Please provide your order number or another reasonable form of purchase confirmation.

We recommend trying on a ring carefully and briefly, without wearing it for everyday activities, to help preserve its original condition.

Items that show signs of wear, scratches, damage caused after delivery, alterations, or missing components may not qualify for a standard return. If we identify a condition issue, we will review the circumstances and communicate with you before determining the appropriate next steps.

Please contact us if you are unsure whether your item qualifies.

3. Items That Arrive Damaged, Defective, or Incorrect

If your order arrives damaged, appears defective, or contains an item different from what you ordered, please contact us at service@cyphera.shop as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number.

• A brief description of the issue.

• Clear photographs of the item and its packaging, if applicable.

Please contact us before returning the item so we can review the situation and provide appropriate instructions.

We will assess the information and explain the available resolution, which may include a return, replacement, or refund, depending on the circumstances and applicable law. Please do not send an item back without contacting us first.

4. How to Request a Return

Please follow these steps to request a return:

Step 1: Contact our customer service team

Email service@cyphera.shop with the subject line “Return Request.”

Include your order number, the item you wish to return, and the reason for the return.

Step 2: Wait for return instructions

Our team will review your request and respond with the next steps. If the return is eligible, we will provide the applicable return instructions and confirm the return destination.

Please do not mail your return to the business address listed in our contact information unless we specifically confirm that it is the correct return destination.

Step 3: Prepare and ship the item

Pack the eligible item securely, including its original packaging and included components where available. Use the return instructions provided by our team.

For standard returns, customers are responsible for return shipping costs unless otherwise required by applicable law or agreed by us in writing.

We recommend keeping your shipping receipt and tracking information, if available, until your return has been received and resolved.

Step 4: Return inspection

Once the returned item arrives, we will inspect its condition and confirm whether it meets the return requirements.

Step 5: Refund decision

If the return is approved, we will initiate the applicable refund according to the refund process described below.

5. Return Shipping Costs

For standard returns due to a change of mind, personal preference, or other non-product-related reasons, the customer is responsible for the return shipping cost.

If an item arrives damaged, defective, or different from the item ordered, please contact us before shipping it back. We will review the issue and explain the appropriate return arrangements. We will not ask you to pay return shipping for a confirmed seller error or covered product issue where applicable law or our agreed resolution requires us to cover that cost.

Original outbound shipping charges, if any, are generally non-refundable for standard change-of-mind returns, except where a refund is required by applicable law or the charge resulted from an error for which we are responsible.

6. Refund Processing Time

After we receive and inspect your returned item, we will notify you whether the return has been approved.

For approved returns, we aim to initiate the refund within 5–10 business days after the returned item has been received and the return inspection is completed.

Refunds will generally be issued to the original payment method. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

The time needed for a bank or payment provider to post the refund is outside our direct control.

If you have not received your refund after the expected processing period, please contact us at service@cyphera.shop with your order number.

7. Exchanges

If you would like a different ring style, size, or color, please contact us at service@cyphera.shop before returning your item.

Exchanges are subject to product availability and confirmation by our customer service team. If an exchange cannot be arranged, we will explain the available options under this policy.

Please do not send an item for exchange before receiving instructions from our team.

8. Orders That Have Not Shipped

If you wish to cancel an order before it has shipped, contact us as soon as possible at service@cyphera.shop and include your order number.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If the order has already shipped, please contact us for guidance on the applicable return procedure.

Any approved cancellation refund will be handled in accordance with the applicable payment processing timelines and legal requirements.

9. Non-Returnable Conditions

A standard return may be declined if an item:

• Has been worn or used beyond reasonable inspection.

• Has been altered or damaged after delivery.

• Is missing important components or accessories originally supplied with it.

• Is returned outside the stated return window without an applicable exception.

These conditions do not exclude remedies that may be required by applicable law, including for items that are defective, misdescribed, or incorrectly supplied.

If a return does not appear to meet the stated conditions, we will review the circumstances and communicate with you about the available options.

10. Contact Information

If you have questions about returns or refunds, please contact us:

Business Name: CYPHERT GEWG INC
Brand Name: CYPHERA
Business Address: 108 S Water St, Kittanning, PA 16201, United States
Email: service@cyphera.shop
Phone: +1 724-220-8347
Customer Service Hours: Monday–Friday, 10:00 AM–6:00 PM Eastern Time (ET)

Please include your order number in your message so we can assist you more efficiently.

11. Policy Updates and Applicable Rights

We may update this policy when necessary to reflect changes to our business operations or return procedures. The latest version will be published on this page with a revised “Last Updated” date.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.